Refund Policy — SharyDuck

This Refund Policy is an integral part of the Terms and Conditions of Use. The SharyDuck platform (hereinafter referred to as the “Service”) is committed to ensuring transparency in financial relationships between Hosts and Participants.

1. General Principles

SharyDuck acts as a technology intermediary and Payment Collection Agent on behalf of the Host. This means that when you make a payment, funds are temporarily held in a payment protection system and transferred to the Host only after service delivery is confirmed.

Since the Service provides access to digital content and shared services, special refund rules apply in accordance with EU Directives and Slovak Law No. 102/2014.

2. Conditions for a Full Refund

A Participant is entitled to a full refund of the paid amount in the following cases:

• Failure to provide access: If the Host does not grant access to the subscription (e.g., family invitation, login/password, or other details) within 24 hours of successful payment.
• Incorrect Data: If the Host-provided details prevent you from accessing the service and the Host fails to resolve the issue within 24 hours of contacting support.

In these cases, the funds withheld by the system will be fully refunded to the same card used for the original payment.

3. Proportional Refund Conditions

If the subscription stops working before the paid period ends (e.g., the group was disbanded by the Distributor or the Host canceled their main subscription):

• The Participant must report the issue to SharyDuck support.
• If the problem remains unresolved after 48 hours, the Participant will receive a refund for the remaining (unused) days of the paid period.

The refund is calculated using the formula: (Payment Amount / Number of Days in the Period) × Number of Remaining Days.

4. Exceptions and No-Refund Cases

In accordance with Article 16(m) of EU Directive 2011/83/EU and Section 7(6)(l) of Slovakia’s Consumer Protection Act:

• Waiver of Right to Withdraw: By starting to use the digital content or service (joining the Host’s family), the User explicitly agrees to the immediate execution of the contract and acknowledges the loss of the 14-day “cooling-off” period (the right to withdraw from the contract without reason).
• Subjective Reasons: No refund will be issued if the User changes their mind about using the subscription, if they “did not like it,” or if they failed to review the third-party Distributor’s terms (e.g., regional restrictions on Spotify/YouTube).
• Policy Violations: No refund will be issued if the Participant’s account was blocked by the Host or Distributor due to a violation of usage rules (e.g., changing the password, attempting monetization, etc.).

5. Refund Request Procedure

To initiate a refund, you must:

• Open a dispute on the active family page and start a conversation with the Host and a SharyDuck administrator.
• Send an email to: support@m.sharyduck.com.
• Include the subject line: “Refund Request — [Your User ID or Email].”
• Describe the reason for your request and, if necessary, attach screenshots confirming the issue.

The review period for your request is up to 48 hours.

6. Funds Processing Timeline

Once SharyDuck approves the refund, the funds are processed through the Stripe payment gateway.

• Funds typically appear in your card account within 5–10 business days.
• The timeline depends solely on your issuing bank.
• Refunds are always issued to the same payment method used for the original purchase.

7. Contact Information for the Responsible Party